How long does it take to process statements?
Last updated
Figure on about 10 minutes per 1,000 pages. Processing runs in the background, so you can close the tab and come back. The Files tab updates on its own.
Figure on roughly 10 minutes per 1,000 pages. A single statement is done in a moment. A full set across several years and accounts takes longer, because every page is read and every transaction is pulled out and checked.
You don't have to wait on the screen
Processing runs on CounselPro's servers, not in your browser, so once you start it you are free to leave:
Close the tab or move to another project. The work keeps going.
Come back whenever. The Files tab shows where each statement is, and it updates on its own. You never need to refresh.
The status moves through reading, splitting, extracting, and categorizing before a statement lands on Succeeded. For what each of those stages means, see what the statement statuses mean.
Why a big upload takes a while
The time tracks the page count, not the number of files. A 40-page statement and a 40-page slice of a larger PDF take about the same time. So a matter with years of records across several accounts is really a few thousand pages, and that is where the minutes add up. It is normal for a large first upload to run for a while.
When it seems stuck
If a statement sits far longer than the rough estimate, or lands on Failed, it is usually a rough scan or a corrupted PDF rather than a slow queue. Open the project's Needs attention panel and retry it. If it still will not process after a retry, reach out to support.
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