CounselPro says my account was not found

If login shows Account not found with "No account exists for [your email]," CounselPro has no account tied to the email you typed. Nothing is broken. The email just does not match an account.

What to check

• Look for a typo. One wrong letter points at an address with no account. Click Use different email and re-enter it carefully.

• Try your other work emails. If your firm signed up under a different address, or you were invited at one, use that exact email. The account is tied to the address it was created or invited with.

• Confirm your firm has an account. If nobody at your firm has signed up yet, there is no account to log in to. Whoever sets it up creates the account first, then invites the rest of the team.

What to do next

• If your firm is new to CounselPro, click Create Account on that screen to start one.

• If you were invited by a colleague, use the link in your invitation email and sign up with the address it was sent to. Once your account exists, log in as usual.

CounselPro never asks for a password, so "Account not found" is never a wrong-password problem. It only means the email has no account. For more on that, see does CounselPro use a password?.