# Why did my statement fail, and how do I retry it?

> A statement fails when CounselPro can't read the file, usually a rough scan or corrupt PDF. Retry it from the Files tab, then contact support if it still fails.

A statement lands on **Failed** when CounselPro could not read the file all the way through. It is almost always the file, not your account, a rough scan, a corrupted PDF, or a page that did not come through. The fix is usually a quick retry, and a clean copy if that does not take.

## How to retry a failed statement

You have a few ways to run it again:

- **From the Files tab,** click the retry icon in the failed statement's Status column. Its tooltip reads "Retry statement." This appears only while nothing else in the project is processing.
- **Right-click the statement** in the Files list and choose **Retry statement**.
- **From the Needs attention panel,** click **Retry all** to reprocess every failed statement in the project at once.

A retry re-reads the same file from the start, so if the original upload just hit a hiccup, it will usually go through the second time.

## When a retry doesn't work

If a statement keeps failing, the file itself is the problem. Two things to try:

- **Re-download a clean copy from the bank.** A PDF generated straight from the bank's site reads far better than a photo or a scan of a printout. Replace the bad file with a clean one and process it. See [what file formats CounselPro supports](https://www.counselpro.ai/docs/what-file-formats-are-supported).
- **Contact support.** The Needs attention panel has a "Not working after a few retries? Get help" link that opens support directly. Reach out and we will look at the specific file with you.

## What a failed statement does to the rest

A failed statement is simply left out until it processes, it does not corrupt the ones that succeeded. But it does mean part of the record is missing, so [coverage](https://www.counselpro.ai/docs/check-statement-coverage-gaps) may show a gap and the project status will read [Failed](https://www.counselpro.ai/docs/what-do-the-project-statuses-mean) until you clear it. Retry it before you rely on the numbers.

Source: https://www.counselpro.ai/docs/why-did-my-statement-fail